The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. 

When a customer gets in touch, they are looking to be understood, and to quickly get the information they need. But when that doesn’t happen, it can lead to frustration for the customer and the agent. Clear and efficient communication can happen when agents follow some basic practices. Here are three tips we recommend to USAGov agents for interacting with our customers:

Through English and Spanish calls and web chats, the USAGov Contact Center identifies trends in the public’s questions about government services. That knowledge helps USAGov serve them better through our other channels, too. Learn how the contact center and other teams at USAGov support each other in connecting people with their government.